Carbon Offsetting Terms and Conditions

Who we are and how to contact us

Welcome and thanks for using the Pure Leapfrog website. Please take a few moments to read our terms of use.

This website is operated by Pure Leapfrog, we are a registered charity working on accelerating decarbonisation in the UK and improving resilience of local communities.

We believe that by using our expertise in energy systems, sustainable finance and carbon markets to provide innovative solutions for place-based challenges, we can help tackle both climate change and social inequalities.

We are registered with company no. 05534395 and charity no. 1112249 and our contact address is 7-14 Great Dover Street, London, SE1 4YR.

If you want to get in contact, please email us at

Terms of use

This page tells you the terms and conditions on which you may make use of our site.  If you do not agree to these terms, you must not use our site.

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

Other terms that may apply to you

In addition to these terms of use, please note the following legal notices that also apply to your use of our website:

Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.

Our Cookie Policy, which sets out information about the use of cookies on our website.

Please note that if you make a donation or use tools on our website, such as our flight offset calculator, then there may be other terms applicable.

Accuracy of information

While we try to make sure that this website is accurate, up-to-date and free from bugs, we cannot promise that it will be. We may update our website from time to time and may change the content at any time. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

The website provides general information and examples only and is not intended to provide legal, technical or other professional advice. Please speak to us if you require specific advice.

Availability of this website

We do not guarantee that this website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

Acceptable use

By using this website, you agree not to use it:

  • for any purpose that is unlawful under any applicable laws;
  • to distribute viruses or malware or any other similar harmful software code;
  • to simulate communications from us or another service or entity in order to collect identity information, authentication credentials or other information (‘phishing’); or
  • in any way that disrupts the operation of our website or business or the website or business of any other entity

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our website and in the material published on it. Those works are protected by copyright, database right and trademark rights.  All such rights are reserved.

You must not use any part of the content on our website for commercial purposes or for distribution or making available to the public (whether in print or electronic form) without obtaining our prior written consent.

Carbon offsetting service

Pure Leapfrog will use your payment to support one or more Projects but if for any reason a Project becomes unavailable, we reserve the right to use the funds paid to procure carbon mitigation Projects of a similar type and quality standard to those presented on the website.

You will have no rights over any payments made, or in any Project that your payment supports.

Payments are non-refundable. If you cancel, change or modify your journey, or it is cancelled, changed or modified by British Airways for any reason, your payment will continue to be used to fund Projects as described in these terms and conditions.

At present, no VAT is payable on voluntary carbon offsetting purchases.

We are unable to provide invoices relating to carbon offsetting transactions on our website. You will receive a payment confirmation from a third-party service provider we use to facilitate payments. Once your payment has been received, we will email you a certificate in relation to your carbon offsetting purchase.

British Airways does not retain any part of your payment, nor does it derive any revenue or benefit whatsoever from the operation of the BA Carbon Neutral scheme.

If you are under 16 years old, you must have your parent or guardian’s permission to make carbon offsetting transaction on our website.

Changes to the offsetting service

We retain the right to change the features and functionality of the service with or without notice to you. We may change, suspend or discontinue any parts of or the entire Service at any time, including the availability of any product, service, feature or content.

Changes to these terms

We reserve the right, at our sole discretion, to modify or replace these terms at any time by posting the updated terms and conditions. All amended terms shall automatically be effective as soon as they are posted on our website.

Limitation of our liability

Except for any legal liability that we cannot exclude in law (such as for death or personal injury arising from our negligence, our fraud or fraudulent misrepresentation) or arising under applicable laws relating to the protection of your personal data, we are not responsible or liable for any loss you suffer relating to your use of this website.

In particular, we will not be liable for any loss or damage caused by a virus, distributed denial‐of‐service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our sites or to your downloading of any content on it, or on any website linked to it.

We are not responsible for websites we link to

The website may contain hyperlinks or references to third party websites which are provided for your convenience only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.  We have no control over third party websites and accept no liability for any content, material or information contained in them.

Rules about linking to our sites

You may link to the pages of our sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our sites other than that set out above, please get in contact.

Governing law and jurisdiction

Your use of this website will be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Contact us

If you have any queries with regard to these terms of use or this website please contact us at

Carbon Offsetting Terms and Conditions


Welcome and thanks for using Pure Leapfrog carbon offsetting services. Please take a few moments to read our terms of use.

We are a charity that enables communities to take power over their own clean energy future.  Along with our group companies, we provide affordable finance, expertise and support to community energy projects, enabling them to create the clean, green and sustainable energy system that they want to see.

We are registered with company no. 05534395 and charity no. 1112249 and our contact address is 7-14 Great Dover Street, London, SE1 4YR.

If you want to get in contact, please email us at

Terms & Conditions

Please read the following terms and conditions (“Terms and Conditions“) carefully before proceeding with this transaction as they incorporate the basis upon which your contribution is accepted by Pure Leapfrog Limited (hereafter referred to as “Pure Leapfrog“, “we“, “our” or “us“).



Carbon Credit(s) means VER and CER certificate(s), whether already issued and delivered or not, representing a tonne of CO2 (carbon dioxide) or CO2e removed or reduced from the atmosphere resulting from an Emission Reduction Project;

CER means Certified Emission Reduction

CO2e means the base reference for the determination of global warming potential of Greenhouse Gases in units of carbon dioxide determined in accordance with the methodologies, procedures, formulae, assumptions and information selected by Pure Leapfrog;

Emissions Reduction means the removal, limitation, reduction, destruction, avoidance, sequestration or mitigation of GHG emissions;

Emissions Reduction Project means any activity or project that does, or is expected to, result in the issuance of a Carbon Credit;

Greenhouse Gases or GHGs means the six gases listed in Annex A to the protocol to the United Nations Framework Convention on Climate Change (“UNFCCC”) adopted in New York on May 9, 1992 at the Third Conference of the Parties to the UNFCCC in Kyoto, Japan on December 11, 1997, as amended from time to time;

ICROA – International Carbon Reduction and Offset Aliiance

Offset Services means the sale of Carbon Credits by Pure Leapfrog and their retirement;

Retire means to permanently cancel or move Carbon Credits on a retirement account from Pure Leapfrog’s registry account on behalf of the Buyer (Retiring or Retirement shall be construed accordingly). The Retirement of the carbon credit ensures Carbon Credits cannot be sold to anyone else.

Sale Price means the price to be paid by the Buyer for each Carbon Credit to be sold by Pure Leapfrog;

Terms means these trading terms;

Undelivered Carbon Credits means Carbon Credits which have not been issued by a certification standard;

VER means Verified Emission Reduction


  • Any carbon offsetting contribution you make is voluntary.
  • We will use your contribution to acquire Carbon Credits from vendors of our choosing in accordance with our policies. You are not able to direct us to allocate the funds to any particular greenhouse gas abatement projects or suppliers other than the ones we provide on our website.
  • By making a payment to offset your emissions through our website you agree to be bound by these conditions. The contract between us (the Agreement) will be formed when we send an email to you acknowledging your payment and confirming the tonnage of CO2e emissions that you have paid to offset.
  • If we are unable to accept your order or process your transaction, we will inform you of this in writing and will not charge you.
  • This offsetting services is intended only for consumers. If you are a business and wish to offset, please contact us at
  • These Terms and Conditions are governed by English law. This means the Agreement and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may bring proceedings in respect of the in either the Northern Irish or the English courts, and if you are a resident of Scotland, you may bring proceedings in either the Scottish or the English courts.


  • The carbon footprint calculator has been produced using conversion factors provided by the UK Department of Business, Energy and Industrial Strategy. Pure Leapfrog, has taken reasonable care to ensure the information is accurate, but cannot be held liable for their timeliness or any errors and omissions.
  • Pure Leapfrog is not responsible for inaccurate, erroneous or incomplete data provided by customers or for calculation errors resulting from inaccurate, erroneous or incomplete customer data.
  • The calculation method provides an emission estimate only and should not be relied upon as an accurate record of the actual emissions. We accept no liability if the calculation of greenhouse gas emissions relating to your seat on your flight is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to your seat on your flight. Furthermore, the cost to offset CO2 emissions may vary according to fluctuations in the price of carbon credits.
  • We accept no liability if the calculation of greenhouse gas emissions relating to your seat on your flight is incorrect or inaccurately reflects actual greenhouse gas emissions attributable to your seat on your flight. Furthermore, the cost to offset CO2 emissions may vary according to fluctuations in the price of carbon credits.

Availability of Credits

  • Availability of Carbon Credits on projects do change over time. In the unlikely event that carbon credits are no longer available on the particular project you have purchased, Pure Leapfrog will ensure the appropriate amount of CO2 is offset through an alternative project, which has at least the same verification or quality standard, and will be of the same general type of project (i.e. renewable energy, or improved energy efficiency).

Purchase and Retirement

  • Pure Leapfrog will group orders together, and purchase and retire verified Carbon Credits. This is done periodically. Projects and retirements will be in line with ICROA Code of Best practice.
  • Upon Retirement of the Carbon Credits, Pure Leapfrog shall have fulfilled its obligations with respect to the contracted Offset Services. Pure Leapfrog shall not be liable for any dispute relating to the validity of an Emissions Reduction once that Emissions Reduction has been verified and issued.


  • Your contribution is non-refundable (unless required to be refundable under applicable law). If you cancel, change or modify your journey, or it is cancelled, changed or modified by us for any reason, your contribution (excluding any amounts required to be refunded under applicable law) will continue to be used to acquire Carbon Credits and to retire them in a central registry account. However such credits may be used against a future journey – you don’t need to advise us as we will have sent you a certificate with your original purchase.
  • Nothing contained in this clause shall affect any rights you may have under the Consumer Rights Act (CRA) 2015, if it is applicable.  A claim under the CRA shall not be deemed to reverse any Carbon Credit transaction and retirement

For detailed information please contact Citizens Advice on 03454 04 05 06 or visit their website at

Cost of Carbon Offset

  • Pure Leapfrog is a non-profit organisation. Any transaction is subject to an administrative fee [of £1]associated with buying, selling and retiring Carbon Credits.  Any unused funds relating to an administration fee are donated tothe Carbon Fund scheme which supports sustainable energy projects within communities in the UK and Africa.
  • Under the British Airways carbon neutral scheme, the minimum charge for an offset is £1 and if there are any surplus funds after the full offset is purchased, these are donated to our British Airways Carbon Fund scheme.

Date of Effect, Termination and Amendment

  • These Terms and Conditions are effective as at the date of publication (9 October 2019) and may be amended by Pure Leapfrog from time to time without giving notice to you, except in so far as they appear on our website. It is your responsibility to check for amendments before making a contribution.
  • You should also read the general terms and conditions that apply to use of the Pure Leapfrog website.
  • Pure Leapfrog reserves the right to vary, suspend and/or terminate the whole or any part of the BA carbon neutral service at any time, in its sole discretion, with or without giving notice to you. Notwithstanding such variation, suspension and/or termination, Pure Leapfrog will apply your contribution towards the purchase of carbon credits.

Questions & Complaints

All questions and complaints should be sent to

Complaints will be handled in accordance with our Complaints Policy & Procedure.